Sara Guilcher is an Associate Professor at the Leslie Dan Faculty of Pharmacy, University of Toronto. Sara and the Optimizing Health and Healthcare Experiences (OPTI-HEx) lab lead science that aims to optimize overall health care delivery, experiences, outcomes and well-being of individuals. Sara’s main areas of research include integration of care, multi-morbidity, self-management, person-centered care, patient safety and hospital harm. Understanding what matters to people with lived experience, care partners, providers and decision makers is critical to co-creating solutions to complex health system issues.